Delivery Information
We aim to ensure your shopping experience is seamless from the moment you place your order to the moment it arrives. This page outlines our delivery options and processes. For all delivery-related enquiries, please visit the help section on our main website.
Delivery Destinations
We currently deliver to addresses within the United Kingdom. This includes England, Scotland, Wales, and Northern Ireland. We are unable to deliver to addresses outside the UK, including the Republic of Ireland, or to British Overseas Territories, at this time.
Delivery Options and Costs
We offer a standard delivery service for all orders. The specific cost for delivery is calculated based on the contents and the total value of your shopping basket. To see the exact delivery charge applicable to your order, simply add your desired items to the basket and proceed to the checkout. The final cost will be displayed clearly before you confirm your purchase.
Delivery Process
Once your order is confirmed and payment is authorized, our team will carefully prepare your items. You will receive an email notification to confirm that your order has been dispatched. This email will contain relevant information to track your order’s progress.
Important Considerations
Please ensure your delivery address is entered correctly at the time of order. We are unable to redirect packages once they have been dispatched. Some items may be delivered in separate parcels, and you will be notified if this is the case.
If you are not available to receive your delivery, the courier will follow their standard process, which may involve leaving the package in a safe place or providing instructions for redelivery or collection.
Click and Collect
Please note that we do not currently offer a Click and Collect service from any location.
Online-Exclusive Items
All products purchased online are subject to availability. The range available on our online store, buckinghampalacestore.com, is distinct and separate from the selection offered at any physical retail locations.
Need More Help?
For any further questions regarding delivery, returns, or your order, our comprehensive Help Centre is available online. You can access detailed guides and information to assist you.