Frequently Asked Questions (FAQs)
Orders & Shipping
How do I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and a link to monitor its progress.
What are your shipping options and delivery times?
We offer several shipping methods at checkout. Standard delivery typically takes 3-5 business days, while express options are available for quicker arrival. Please note that delivery times are estimates and may vary.
Do you ship internationally?
Yes, we deliver to many countries worldwide. Shipping costs and delivery times will be calculated and displayed at checkout based on your destination.
Can I change or cancel my order after placing it?
We process orders quickly to ensure fast delivery. Please contact our customer service team immediately if you need to make a change. We will try our best to accommodate your request if the order has not yet entered the dispatch process.
Returns & Exchanges
What is your returns policy?
We offer a 30-day return policy for items in their original, unused condition, with all tags attached. Please initiate your return through our online portal for instructions.
How do I return an item?
The process is simple. Visit the Returns section of our website and follow the steps using your order number and email address. You will receive a returns authorization and instructions on where to send the package.
When will I receive my refund?
Refunds are processed to the original payment method once we receive the returned item. Please allow 5-10 business days for the refund to appear in your account after we process it.
Products & Services
Are your products officially licensed?
Yes, all our merchandise is officially licensed and authenticated, offering you a true piece of heritage and craftsmanship.
Can I purchase items in person?
Our exclusive collections are curated for our official online store at buckinghampalacestore.com. For information on physical retail locations, we recommend checking official local guides.
My question isn’t answered here. How can I get further help?
For any other enquiries, please visit our Contact Us page to get in touch with our customer service team. We are happy to help.